The Value of a Patient Experience Management Program in Your Practice

Posted in Upcoming Events, Patient Experience Courses

We welcome you to join Dr. Bruce Freeman for a live seminar covering Patient Experience.

Locations & Dates

Abbotsford, BC, November 6, 2020


CE Credits: 6

Delivery Method: Lecture

AGD Subject Code: 149


Single Seat - $999 + applicable taxes 

Team Price - $3,900 for 5 Team Members* + applicable taxes 

*Prices are subject to change. To register using the group rate, please email us at

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Seminar Topic: The Value of a Patient Experience Management Program in Your Practice

Speaker: Dr. Bruce Freeman

Course Description:

The Patient Experience Management lecture includes all best practices, to help you plan, design, and react to everyday patient interactions. It has the power to increase patient satisfaction, loyalty, and acceptance of your services so you can exceed patient expectations. This lecture will give you the tools for the implementation of a successful Patient Experience Program in your practice.

Audience: Dentists, Dental Hygienists, Dental Assistants, Practice Managers, Administrative Team

Key Learning Objectives:

  • What is the definition of Patient Experience and Patience Experience Management?
  • Understanding the secret to building an excellent Patient Experience
  • How to recognise those issues, both experiential and clinical, that are affecting patient retention and acceptance of treatment plans?
  • Understand the connection between rational, emotional, subconscious, and psychological patient experiences and why they are essential
  • Evaluate those details that most practices overlook
  • Understanding the problems and pitfalls you will face
  • How to get the team involved? 
  • How successful is your brand?

Cancellation Policy (subject to change)

Registrants may cancel before 10 am EST, 7 calendar days prior to the course to receive a full refund. No refunds will be given after the cancellation deadline, please contact to cancel.

Clinical training provided by guest speakers reflects their own view and not necessarily those of DC Institute.

Space is limited and registration is available on a first come, first serve basis.

Contact us to learn more about developing your dental career with DC Institute.

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PACE Program Provider by the Academy of General Dentistry

DC Institute is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 03/01/2019 to 02/28/2022. Provider ID# 374697