Events

Patient Experience Ottawa Recap

Posted in News

May 3, 2019 | Ottawa, ON


DC Institute was pleased to make our debut in our Nation’s Capital on Friday, May 3rd with our renowned session on Patient Experience with Dr. Bruce Freeman.

We were happy to welcome 50 dentists and dental professionals to the Shaw Centre for a full-day session that delivered the knowledge and skills necessary to develop and implement a Patient Experience Management Program in a dental practice.

This interactive and engaging session is extremely valuable for all members of the dental health team and truly provides relatable examples of how everyone in a practice can make a positive influence on the experience of each patient. Each attendee leaves with the knowledge, tools and a workbook to serve as a basis for creating a plan to increase positive patient experience in their practice.

DC Institute would like to thank the Shaw Centre for their exceptional service and venue space and for being a part of our first visit to Ottawa.

See highlights from this course:


  • It was a very engaging course and I am excited to apply some of the things I learned on Monday.
    - Anonymous
  • Excellent tips and summary of information that is relevant to the whole team to help improve patient experience in our dental practice. Entertaining, inspiring and captivating speaker. Thank you!
    - Anonymous


For more information on upcoming courses and when we will be returning to Ottawa, please view our updated 2019 Catalog:

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PACE Program Provider by the Academy of General Dentistry

DC Institute is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 03/01/2019 to 02/28/2022. Provider ID# 374697