We welcome you to join Dr. Bruce Freeman for a webinar on difficult conversations.
Locations & Dates
October 29 | 12:00 PM – 2:00 PM EST
CE Credits: 2
Delivery Method: Webinar
AGD Subject Code: 149
Cost: $199 + applicable taxes
RCDSO Course Category: Category 2 Course
Seminar Topic: I have something to tell you...: The Art and Science of Difficult Conversations
Speaker: Dr. Bruce Freeman, DDS, DOrtho, MSc
We all have difficult conversations throughout the day – with our family, colleagues, team members and of course, our patients. Whether it’s saying “no”, or “I'm sorry”, or responding effectively in emergencies, this course will provide the tools so you can communicate in a way that shows an understanding of the neuroscience of communication. Learn why people behave the way they do so that we can decrease our stress and provide our patients with the best possible patient experience.
At the end of this session, participants will be able to:
- Communicate with and effectively manage the emergency patient from within your practice or outside your practice
- Recognize the causes of workplace conflicts
- Use mindful communication skills to bring upset people to the point of reason
- Manage reactive emotions (blame, avoidance) during difficult encounters
- Utilize facilitation techniques for managing difficult conversations
Audience: Full Team
Cancellation Policy (subject to change)
Registrants may cancel before 10 am EST, 7 calendar days prior to the course to receive a full refund. While no refunds will be given after the cancellation deadline, fees can be applied toward any future course offering. Please contact email@example.com
Clinical training provided by guest speakers reflects their own view and not necessarily those of DC Institute.
Space is limited and registration is available on a first come, first serve basis.
Contact us to learn more about developing your dental career with DC Institute.